Expert Analysis

Read what the industry analysts say about Fieldglass and the future of human capital acquisition.

2010 Buyer and Supplier Customer Experience Survey

Fieldglass named “Top Performer – VMS” by buyers and “Top Overall Performer” by buyers and staffing suppliers, scoring in the upper 25^th percentile in customer and supplier loyalty.

Source: Bryan Pena, Staffing Industry Analysts, December 2010
2010 VMS/MSP Competitive Landscape Report

On being the industry leader: “This year’s survey data shows Fieldglass with a definitive lead with respect to spend under management at $7.7 billion.”

On global presence: “[In Central and South America] Fieldglass supports the most programs with 12 in eight countries.”

Source: Bryan Pena, Staffing Industry Analysts, October 2010
The Forrester Wave: Services Procurement, Q3 2010

“Fieldglass provides a rock solid VMS. One of Fieldglass’ greatest strengths is its strong customer base with clients like Verizon and AIG, which have grown with them for almost a decade and now manage far north of $100 million in spend annually within the tool. Fieldglass scored high across the board in core VMS capabilities like alert management, compliance, invoice flexibility, and rules-based categorization. Fieldglass also scored high relative to the competition in reporting and business intelligence — including a number of predefined performance metrics available out of the box…

Fieldglass is a good option for large, complex programs specific to contingent labor — especially where multiple managed service providers (MSPs) are involved. Fieldglass is also a good option where IT is taking a lead role in the vendor selection process given its strong architecture and integration capabilities.”

Source: Patrick Connaughton, Forrester Research, September 30, 2010
FAQs About Vendor Management Systems And Managed Service Providers

Question: "Should we contract the VMS and MSP separately?"

Answer: "Forrester recommends evaluating and contracting the VMS and MSP separately - even if you end up buying both the services and software from the same supplier. This approach can give you more flexibility down the line, should you decide to part ways with the MSP but still want to leverage the VMS. It also gives you more flexibility as you seek to manage different departments, types of work, and geographies in the tool where you may potentially require multiple MSPs."

Source: Patrick Connaughton, Forrester Research, February 1, 2010
The ROI in Enterprise Contract Talent Management

"Rarely is an independent research organization (such as HCI) able to make so clear cut a recommendation for or against a course of action. In this case, we strongly recommend that organizations move toward enterprise-wide, centrally managed and technology-enabled CWM [contingent workforce management]…

…ROI comes in the form of cost savings through the negotiation of better rates from staffing suppliers… On average, 62 percent reported overall savings of 7 percent or greater and almost a full quarter reported savings of greater than 15 percent. On the soft side, survey respondents and interviewees reported savings in time, dramatically better efficiencies, lower risk of compliance violations and greater visibility and reporting around CWM…"

Source: Human Capital Institute
Decisions, Decisions: Fieldglass Uses Decision Wizard To Define the Right Role

"…We reviewed the functionality of Decision Wizard, part of the Fieldglass product, that assists with hiring managers with the identification and selection of the appropriate type of employee for a given work statement. After our review of Decision Wizard's capabilities, we found a clear opportunity to reduce rogue/interpretative manager spend by ensuring a consistent structure and transparency of each open requisition for employment.

…One big value found in Decision Wizard is the ability to allow organizations to holistically consider total cost, legal requirements, and employee composition (that is, between full time, part time, geography, and contractor/consultant), while simultaneously applying a sustainable and defendable resource acquisition treatment.

Client interactions in the past year have shown interest in recasting historically U.S.-based, full-time internal role types (e.g., mixed modeling) to contingent or contract labor both domestically and globally… Decision Wizard's functionality creates for Fieldglass a complete product set that can support more complex employment models through the evaluate, procure, and manage stages…"

Source: David Aquino, AMR Research, October 10, 2009
Hype Cycle for Software as a Service, 2009

"SaaS options can significantly improve the value of certain types of procurement applications by reducing the need for IT resources, avoiding the need for capital expenditure funding, leveraging established multienterprise communities and facilitating access to innovation."
Hype Cycle for Software as a Service, 2009

"Companies with significant levels of spending ($30 million or more) should consider contingent workforce management solutions to streamline their processes, rationalize their supply bases, and enhance contingent staffing productivity…Customer case studies have shown a 10% to 20% reduction in overall spending on services through the implementation of contingent workforce management solutions and best practices. Some customers are managing as much as $1 billion of spending through these solutions, so the actual savings can be significant."
Fieldglass -- Expanding the Services Procurement Pie

"From a customer usage perspective, Fieldglass takes a broader approach than most providers in offering different options. As part of the application, Fieldglass delivers a decision wizard that can help show individuals who need to requisition the different options available for achieving the desired result."
Selecting Vendor Management Systems: Differentiating Criteria

"For some end users, one of the big advantages of managing different work types in a single solution is the ability to ensure that things are being properly classified to meet company rules. A decision-tree driven wizard walks the client through the questions to determine how work should be classified and what steps are required. Taking it a step further, Fieldglass, for example, can also set up to help drive the company's strategic objectives like increasing offshoring or sourcing out of a specific region."

"When it comes to SaaS deployments, integration issues rank high among company concerns and can be a source of significant hidden costs. The extent that a VMS vendor has built out and refined predefined APIs to the most common HRIS, procurement, finance, and other systems will have a direct impact on the amount of time it takes to get the system up and running. Fieldglass, for example, has built out extensive interfaces to common enterprise applications, supporting multiple data formats and different transport protocols like Web services. Also, for companies without an in-house enterprise application integration (EAI) solution, Fieldglass can provide one. This level of flexibility is a differentiator in the VMS space."
A Fieldglass Update

"With so many [labor] options to choose from in a large company... it can be hard for someone outside of HR and new to their position to make the right decision. The ability to create company specific decision trees for staffing and hiring allows a manager to walk through a series of Y/N or multiple-choice questions and quickly figure out the route they should be taking, the partner (if any) they should be using, the type of position they should be filling, and how they should be classifying it. This, in turn, allows a manager to focus on finding the right resource, instead of wasting time fiddling with processes, which is what workforce management should be all about."
HCM Outlook: The Future of Workforce Acquisition

"Fieldglass recently released a new version of its offering, which added the ability to source direct employees in addition to contract labor and labor-based service providers." Indeed, as more business is distributed across value chain networks and people choose to work as contractors for many reasons (such as higher wages, more flexibility, and enhancing their careers through more diverse and compelling assignments), AMR Research expects the traditional lines between employees, contract workers, and service providers to blur further."

Source: Christa Degnan Manning, Mickey North Rizza, AMR Research, March 24, 2008
Forrester Services Procurement Wave

"Fieldglass garnered our Best Scores In Services Procurement and its product is designed with this area in mind "
"Enterprise Talent Management"

Fieldglass is mentioned as being among the suppliers with a software solution to "accommodate the contingent workforce management needs of today's fast-moving corporations."

"The company, with its web-based enterprise solution for services procurement, provides both time-based contract workforce management and other third-party service providers, such as consulting firms. This solution automates manual processes to track, measure and analyze every transaction from requisition to payment when procuring staff for outsourced projects."
"The Adaptive Workforce"

Fieldglass is one of 14 companies described as being "positioned to support the adaptive workforce," and one of two suppliers mentioned with solutions related to services procurement.

"Big firms will start with contractor procurement apps to drive down their outside services spend. But they'll soon realize that they're maintaining multiple technologies with overlapping workflow and data—like applicant tracking and skills matching. Because their systems support monetary transactions, look for service procurement players like Fieldglass to jump ahead by acquiring recruitment technology and serving as intermediaries between their clients and both outside recruiting firms and temporary staff suppliers."