CHICAGO—January 31, 2012—Fieldglass, Inc., the leading technology provider to procure and manage contingent labor and services, today announced it achieved record revenues in 2011 and retained its market leadership position as the largest Vendor Management System (VMS) provider with the industry’s highest customer satisfaction rating.
Growth and Customer Satisfaction
With a steadfast focus on growth, Fieldglass experienced a 32 percent year-over-year revenue increase, recorded its sixth consecutive year of profitability and increased its global workforce by more than 20 percent to better support and grow customers.
Industry-leading analyst firm Staffing Industry Analysts (SIA) again named Fieldglass the largest VMS provider in both contingent labor and services spend. Continuing its commitment to partners and customers, Fieldglass was the only major VMS provider to be named a “Top Performer” in SIA’s 2011 customer satisfaction survey of 5,000 users.
Culture of Customer Partnership and Ongoing Improvement
The company’s unique professional services model allowed its team to provide proactive, consultative support to both new and longtime customers throughout 2011. Speaking to Fieldglass’ ability to drive continuous improvement, the services team helped many customers expand their labor programs to include more geographies and additional worker types such as Statements of Work (SOWs) and independent contractors. In 2011, Fieldglass enabled the industry’s largest customer SOW launch, managing 13,000 workers.
Widening the Global Gap
Fieldglass’ global reach is now nearly 50 percent greater than that of its nearest competitor, as reported in SIA’s annualVMS/MSP Landscape Report. More than one-third of 2011 projects originated outside the U.S., with significant activity in Asia-Pacific (APAC) and Europe.
“This past year was an important one for our global operations, as we not only expanded U.S.-based programs overseas, but also implemented our solution at Europe and APAC’s most-respected organizations,” said Jai Shekhawat, CEO, Fieldglass. “New program launches varied from mid-size deployments to complex multi-category programs spanning 30-40 countries.”
Best-of-Breed Solution Built on Innovation
In 2011 Fieldglass enlisted a usability experience firm for formal third-party customer studies to help create a new, innovative user interface (UI), modeled after popular consumer applications that are simple to understand and quick to use. Also, Fieldglass re-invested heavily in its cloud infrastructure to better support the industry’s most scalable cloud solution.
The company enters 2012 with momentum from new customer additions and existing customer expansions. Its plans include helping companies manage contract labor in new parts of Asia and highly-regulated European countries in particular.ABOUT FIELDGLASS, INC.
Fieldglass, Inc. provides the leading SaaS platform to procure and manage contingent workers, services such as Statement of Work projects, independent contractors, and specialized talent pools. The highly-configurable product suite provides transparency into the entire workforce and helps companies optimize program performance and make more strategic labor decisions.
Backed by proven experience and the industry’s largest customer base, Fieldglass serves Global 2000 firms in over 70 countries. Customers such as Johnson & Johnson, Monsanto, Rio Tinto, salesforce.com and GlaxoSmithKline realize greater efficiencies, control spend, improve quality and enforce compliance. For more information, visit http://www.fieldglass.com.