Fieldglass, Inc., the leading technology provider to procure and manage contingent labor and services, has earned the highest satisfaction rating by both buyers and suppliers of flexible labor, according to Staffing Industry Analysts’ 2012 customer experience survey of 40,000 users.
For the third consecutive year, Fieldglass is the only major Vendor Management System (VMS) provider to be recognized as a “Top Performer” by the survey. To earn the distinction, Fieldglass maintains a strong commitment to providing innovative solutions and services that deliver ongoing value to customers as well as improve services procurement processes for all VMS technology users.
Unrivaled Services and Support. Fieldglass' mature services infrastructure supports customers, partners and suppliers during all phases of a user’s lifecycle. The company’s formal training and education program ensures quick user adoption, while longtime customers rely on Fieldglass experts to achieve higher ROI year after year. Its experienced helpdesk provides 24/7 support for all users around the globe.
“Over the last several years, Fieldglass has invested heavily in our internal resources and training program to deliver a higher level of service to our growing global customer base,” said Sean Chou, CTO, Fieldglass. “Where we feel we differentiate ourselves is through our ability to derive ongoing benefits for our customers, through utilizing new features and functionality of the tool and adding new areas of spend and labor categories under program management. This type of continuous, proactive customer guidance has become an important part of the Fieldglass value.”
Unmatched Usability. Fieldglass’ streamlined user interface enables greater efficiency throughout the entire procure-to-pay process. Its intuitive design mimics that of consumer technologies, making Fieldglass easy to use for even infrequent users.
History of First-to-Market Functionality. Fieldglass’ product leadership is evidence of the company’s longstanding commitment to technology innovation, all while remaining the most scalable VMS cloud solution. With a proven track record for introducing next-generation tools, Fieldglass has shaped the product roadmap for the rest of the industry. Its social VMS functionality is the company’s latest example of innovation.
Staffing Industry Analysts (SIA) developed the customer experience study as a means to give buyers and suppliers access to objective, third-party ratings of VMS and MSP providers. Now in its third year, more than 40,000 users worldwide participated in the annual study, which follows standard net promoter methodology. Those interested in learning more about the study or Fieldglass’ products and services can visit the company at booths 5 and 6, beginning today, at SIA’s Contingent Workforce Strategies (CWS) Summit in San Diego.
ABOUT FIELDGLASS, INC.
Fieldglass is the largest Vendor Management System (VMS) provider. Its innovative Software-as-a-Service (SaaS) solutions allow organizations to better procure and manage their flexible workforces, including contingent labor, services arranged through Statements of Work, independent contractors and specialized talent pools. Using Fieldglass’ technology and value-added consulting services, global companies establish and sustain strategic, results-oriented contingent workforce and services procurement programs, year after year.
Fieldglass is the current VMS market leader in global labor spend and holds the industry’s highest customer satisfaction rating two years running, according to Staffing Industry Analysts. The world’s leading companies, including GlaxoSmithKline, Johnson & Johnson, Monsanto, Rio Tinto and CVS Caremark, rely on Fieldglass to gain visibility into complex services spend, improve worker quality, enforce both corporate and external compliance and realize greater contingent workforce program efficiencies. For more information, visit www.fieldglass.com.