In our Third Degree series, we ask SAP Fieldglass experts to weigh in on three hot topics around the external workforce and the Future of Work. This week, Ben Hartman, Senior Account Executive, ANZ, shares his thoughts on the role of the CPO and the growth of the external workforce in APJ.
How do you see the role of the CPO changing with the rise in services engagements, and the sophisticated ecosystem of digital technology to manage this category of spend?
Companies looking to take advantage of the external workforce are increasingly creating new project-based, Statement of Work (SOW) roles. Visibility, mobility, and flexibility are key requirements, and are a top priority for CPOs and other procurement professionals. They expect to see benefits such as cost containment, improved control, and better compliance and general productivity.
The role of the CPO is to provide end-to-end oversight and strategic guidance of the procurement process to drive business outcomes. Collaboration between the CPO and Human Resources is essential to an SOW-based project, for managing compliance and identifying risk, ownership and accountability.
What trends are we likely to see as attitudes towards external workers change in Australia?
Globalization, generational shifts, and the changing dynamics of the Australian economy are creating a greater need for a flexible, skilled workforce. A skills shortage has resulted in year-over-year growth of the external workforce. In addition, external workers are increasingly being tapped to supplement internal talent capabilities, particularly when flexibility and responsiveness is required, including SOW projects.
As the world becomes more connected and global, the ability for companies to access quality talent on demand becomes even more critical. Investing in building and managing talent pools will offer a competitive advantage.
An increasing number of companies within ANZ are leveraging their external workforce for strategic roles with specific skills – how are you seeing the buy-side react to this market demand for talent?
The ability to source and procure high-quality external talent, aligned to specific business needs and available on demand, has never been more important. Access to talent pools and social networks enables buyers to make informed decisions. This requires an enterprise-wide Total Workforce Management approach, and collaboration across the entire organization. This can only be achieved by sharing a single technology platform where all stakeholders have access and adhere to a standardized set of processes.