Fieldglass Corporate BrochureProfessional Services for Contingent Workforce Management Success

Our customers deserve more than just a world-class technology offering. It’s critical that we back our Vendor Management System (VMS) with professional services and proactive support to ensure each user has an enriched experience that doesn’t end at ‘go live.’ We combine technological expertise, a proven methodology and key data gathered from the largest customer base in the industry to help you, or your Managed Service Provider (MSP), build and deliver the most efficient and successful contingent workforce management or services procurement program. Our global experience with numerous industries, including financial services, healthcare, pharmaceuticals and telecommunications, has helped to ensure excellent results for all types of programs in more than 65 countries.

Proactive Support from Account Services

Once you're up and running on our platform, the account services team will deliver ongoing, proactive support. From the operational side, we offer numerous services including automation, template creation, workflow development, rate normalization and volume discount configuration.

As innovative pioneers in the industry, we also offer strategic consultative services. For example, you can learn how to capitalize on resource reentry using existing talent pools, such as alumni, interns and retirees. Take advantage of Fieldglass’ vast customer base by benchmarking your program against the collective database through graphs, charts and key performance indicators. Use this critical information to incorporate best practices into your own program and gain a better understanding of the industry as a whole.

In addition, a highly accessible helpdesk is available around the clock for your urgent questions.

Seamless Implementation

We leverage years of experience and a proprietary methodology to achieve even the most complex implementations. Our solution has been configured for optimal performance within a matter of weeks for customers across the globe, meeting aggressive deadlines on time. We are both Ariba and Oracle certified partners

Flexible Program Options

Our philosophy is program enablement, as we will support your contingent workforce management or services procurement program goals whether it’s self-managed, run by one or more MSPs or any combination therein. Our professional services team offers consultative, metrics-oriented support that is focused on your specific business objectives. We will work directly with you and/or your specified MSP every step of the way, offering useful analysis and key data.