Support

Fieldglass provides prompt, expert support to all of our customers. Our team is comprised of a specialized group of InSite experts who have extensive technological and solution knowledge. While some companies offer various levels of support based on spend, Fieldglass recognizes each and every customer as equally important and we respond accordingly. In fact, we strive to ensure all calls are answered in less than 90 seconds and customers who contact us via email receive an instant response containing a case number to help easily identify each contact. In addition, customers can track the status of their support inquiries in real-time.

Contact Information

Hours of operation: Monday - Friday, 1:00 AM - 7:00 PM CST (except on national holidays)
Email: helpdesk@fieldglass.com
Phone US: 1 866 467 4833
Phone International: 0800 169 1741 or 0800 169 1674

Whether you're an InSite User or Administrator, the answers you need are just a call or click away. All members of the Fieldglass Help Desk team are trained and certified in the InSite solution which ensures that you will receive expert advice and assistance.