Getting Started

Program success from the start

Implementation

Fieldglass' implementation experience is unmatched and we are committed to delivering each project on time. We readily adapt to our partners' and customers' processes without sacrificing best practices. Based on experience gleaned from hundreds of new customer deployments, expansions and integrations, we will help get your program off to the right start. 

Using our best-in-class tools and methodologies, we will work closely with you to identify and define workstreams, tasks, timelines and roles and responsibilities. Your assigned Fieldglass project team will lead the way throughout the process to tackle data gathering, system and integration configurations, user acceptance testing, training and change management. 

Listen to what our customers are saying about the Fieldglass Implementation team
May I take a moment to say thank you for once again providing us the extremely high caliber of Fieldglass talent. We have worked with a great team recently on our SOW Module preparation and implementation. We look forward to the expansion of Fieldglass in the IT Division, and the expansion into many other divisions as well in the upcoming months with equally successful satisfied users.
Fieldglass Customer- Travel Industry

Training

Need some help getting your users up to speed with the application? Fieldglass Academy is here to help! Our education offerings help you get the most out of your implementation. With sessions designed for new users, project team members and system administrators, we have a class that is right for you. Additionally, we can provide support and guidance to your organization’s internal training and change management teams to meet your program's educational needs. Our goal is to make you as productive as possible.

A few of the services we provide include:

  • Change management and communication plan development
  • Training plan development
  • Core team training
  • Online, searchable help
  • Quick reference guides
  • Train the trainer workshops
  • Instructor support
  • Ongoing training for new and existing users

We deliver the training sessions at our Chicago office facility, at customers' facilities and through online webinars. 

Listen to what our customers are saying about Fieldglass Academy
I wanted to share some feedback that I received from my client today.  They thought the administration class was AWESOME and you helped tie it altogether for them.
Fieldglass Partner - global MSP