Getting Started

Program success from the start

Implementation

Fieldglass' implementation experience is unmatched and we are committed to delivering each project on time. We readily adapt to our partners' and customers' processes without sacrificing best practices. Based on experience gleaned from hundreds of new customer deployments, expansions and integrations, we will help get your program off to the right start. 

Using our best-in-class tools and methodologies, we will work closely with you to identify and define workstreams, tasks, timelines and roles and responsibilities. Your assigned Fieldglass project team will lead the way throughout the process to tackle data gathering, system and integration configurations, user acceptance testing, training and change management. 

decision process flow

Training

Need some help getting your users up to speed with the application? Fieldglass Academy is here to help! Our education offerings help you get the most out of your implementation. With sessions designed for new users, project team members and system administrators, we have a class that is right for you. Additionally, we can provide support and guidance to your organization’s internal training and change management teams to meet your program's educational needs. Our goal is to make you as productive as possible.

A few of the services we provide include:

  • Change management and communication plan development
  • Training plan development
  • Core team training
  • Online, searchable help
  • Quick reference guides
  • Train the trainer workshops
  • Instructor support
  • Ongoing training for new and existing users

We deliver the training sessions at our Chicago office facility, at customers' facilities and through online webinars.