Support

Have questions? We're here to help.

We know how important customer service is to you. The multiligual Fieldglass application support team is a truly round-the-clock organization, operating 365x24x7, so you don't miss a beat. Whether you’re a supplier, a worker, a hiring manager or someone in the program office, our goal is to provide you high-quality, timely help when you need it.

Call or email us

We can quickly help with a user login issue or escalate your case up to one of our experienced application analysts to find a resolution. We value your input and we ensure that each and every enhancement request is evaluated and prioritized by our Product Management team.

Access online help

We offer comprehensive online help within the application itself. Users can search FAQs and read online reference guides. It's all part of our extended Training resources.

Ask the community

The Fieldglass User Social Exchange (FUSE) is a great place for end customer program leaders to share ideas and ask questions. Your questions (and the responses) help other customers too. 

Helpdesk hours of operation: 24 hours a day / 7 days a week

 

Listen to what our customers are saying
Please accept my appreciation and gratitude for the continued superior level of excellence we receive, experience and have grown to expect from Matt… we all have great content and delight with not only the tool but also with Matt and the team you have provided to us.
Fieldglass customer - travel industry