Frequently Asked Questions

Need a quick answer? Review our FAQs for answers to the most common support questions. Select a customer category below to begin.

answers to commonly asked questions
External, Contract Workers

On the application sign-in page, click on the link Need help signing in? and then select Forgot my password. You will prompted to enter your username here.

On the application sign-in page, click the link Need help signing in? and then select Forgot my username. You will be prompted for your first name, last name, and email address. You will receive an email containing your username. Check to ensure the email is not marked as spam. If you have any difficulties, you can request assistance here.

An SAP Fieldglass registration email is sent when the assignment (work order) is approved and activated. If you have not received a registration email, contact your staffing agency (the firm you are working through on contract). They will be able to advise on the status of your assignment and can resend the registration email, if necessary.

Please contact your staffing agency (the firm you are working through on contract). They can resend your invitation via your work order page (Actions menu, Resend Invitation option), and can change the email address if need be.

Some organizations have a second authentication factor called a security ID. If you are having trouble registering due to a security ID error, reach out to your staffing agency (the firm you are working through on contract). Because they enter this ID, they can also confirm what was entered, and can correct it if a mistake was made. Note that security IDs are case sensitive. For security reasons our support team cannot provide nor confirm your security ID.

SAP Fieldglass is not authorized to process name change requests submitted directly by external workers. To update your name, reach out to your supervisor (generally the person who approves your time sheet). That person can submit the request to us directly. The request must include your SAP Fieldglass worker ID, name as it is currently displayed, and name as it should be displayed. The request can be submitted here.

Task codes, expense codes, and cost centers are administered by the company program management office. Some companies also allow supervisors to manage these objects for external workers. If your supervisor has the required permissions to make these changes, it would be via your worker page, in the Actions menu (Cost Center Management option), and/or the Cost Allocation tab (Add or remove Task Codes, Add or remove Expense Codes options). If you are missing accounting objects you feel you should have, your supervisor does not have the above permissions, or you’re unsure as to whom to contact, you can reach out to us here for guidance.

Your assignment (work order) may not be configured for time entry, or may be configured for time sheets to start generating on a future date. Reach out to your staffing agency (the firm you are working through on contract) to check your work order (Details tab) for the Time Sheet Type and Time Sheet Start Date. If the Time Sheet Type or Time Sheet Start Date need to be modified, your staffing agency should reach out to the program management office to review. If you’re unsure as to whom to contact, you can reach out to us here for guidance.

Reach out to your recruiter or supervisor (generally the same person who approves your time sheet). If time sheets have stopped appearing this is typically because your confirmed assignment end date has passed, which they can confirm via your work order (assignment) page. If you are still actively working on contract, your work order should be revised or edited to extend the end date. Your recruiter or supervisor will be able to initiate this process.

The SAP Fieldglass Customer Support team is not authorized to push future time sheets to your account. You can request that your supervisor contact the program management office for the company or organization where you are working on contract, but making future time sheets available would be at their discretion.

While your time sheet is entered in SAP Fieldglass, all payments are processed outside the application by your employer (the staffing agency, or firm you are working through on contract). You should first reach out to your supervisor to request that the time sheet be approved. Once approved you can reach out to your employer to see how any submission or approval delays might impact payroll.

Users can designate other users as proxies to act upon work items during leave. If you are concerned that your supervisor did not configure a proxy, the best thing to do is to reach out to your employer (the staffing agency, or firm you are working through on contract). Your staffing agency can then engage the program management office to determine how to proceed.

If the time sheet is still pending approval you should select to Withdraw it. Once withdrawn you will be able to edit and resubmit the time sheet for approval. If the time sheet has been approved and the Actions, Revise option is present, you are able to adjust the time sheet and submit a revised time sheet for approval. If the time sheet shows as having been approved but the Actions, Revise option is not visible, reach out to your staffing agency (the company through which you are working on contract). They will likely need to submit a credit/debit memo to correct for any errors on the approved time sheet. If there are questions about that process, they are able to reach out to us here.

Your supervisor should first check his/her spam to make sure the message wasn’t marked as such, and should sign in to SAP Fieldglass to enable work item-type emails in his/her preferences. The SAP Fieldglass Customer Support team cannot resend these emails, though you can withdraw and resubmit your time sheet to trigger another approval email to be sent. Your supervisor is also able to sign in and navigate to his/her Work Items to approve your time or expense sheet, even if the email wasn’t received.

From your SAP Fieldglass desktop page you can review any rejected time sheets. The name of the person who rejected the time sheet will be recorded at the bottom of the page, including the reason for the rejection, and any comments. If guidance is needed you should reach out to your supervisor.

While you can review your time and expenses entered in SAP Fieldglass, your payroll is processed by your employer outside the application. Please reach out to your staffing agency (the firm you are working through on contract) for all payroll and tax questions.

Yes, during registration for a new assignment (work order) you will have the option to use your existing credentials. You need simply enter your existing username and password. Note that once linked this way you cannot unlink.

The top portion of your time sheet calculates a daily amount of time worked based on your start and end times, as well as your breaks. In the lower portion, you need to allocate that time worked against a rate for each day, e.g. standard time or overtime. If for example you worked from 8:00 AM to 5:00 PM on Monday, with a meal break from 12:00 PM to 1:00 PM, the total number of hours worked would be eight (8). You subsequently need to allocate those hours against either the appropriate rate row in the Monday column. Note that your staffing agency (the firm you are working through on contract) will be best-equipped to provide guidance on what qualifies as standard time, overtime, double time, etc.

Dashes in time sheet cells indicate that the assignment start date has not been reached, or the assignment end date has passed. If you believe you should enter time for a date that you are unable to enter time in, reach out to your supervisor regarding the process. If your supervisor has any questions s/he can request assistance here.

Staffing Agency, Supplier, Vendor Users

On the application sign-in page, click the link Need help signing in? and then select Forgot my password. You will be prompted for your username. You will receive an email to the address on file with a link to reset your password. Check to ensure the email is not marked as spam. If you did not receive the email, you should reach out to one of your company’s SAP Fieldglass Administrator users. If you are not sure who that person is, you can request assistance here.

Suppliers can register in two different ways. In one, where a client (buyer) invites a supplier, an initial invitation to sign the Contractor Access Agreement is released to the contact specified by the buyer company. Once signed, access to an initial administrator user is granted. In the other, suppliers select the Register here to become a new supplier option on the sign-in page. This method allows you to sign the Contractor Access Agreement, and subsequently publish your company’s information in our Storefront, a marketplace where SAP Fieldglass clients can shop for prospective suppliers, as well as services they offer. Administration of all supplier user accounts is the responsibility of your company’s administrator(s). If you believe you require access you should reach out to your administrator to request that an account be created for you. If you have any difficulties contacting that person you can request assistance here.

If you will be serving as the first (administrator) user for your company, and are registering to serve a new client relationship in SAP Fieldglass, you should reach out to your contact(s) within the client program management office. They will be able to resend your invitation to register. If a colleague (administrator) within your company or organization created an invitation to register for you, you should reach out to him/her to resend the invitation. If you have any difficulties getting in touch with the program management office or your SAP Fieldglass administrator, you can request assistance here.

The most common reason for a system email to not be received is that it was caught by a spam filter. If you have confirmed the message was not marked as spam, please sign in to your SAP Fieldglass account, click your name, then My Preferences. In the Messaging section click Edit to make sure you have selected all proper message categories. If you still aren’t receiving a message you would expect to, you can reach out to us here. Please include the SAP Fieldglass ID for the record where the email is missing, and specify the activity or action you believe should have triggered the message. Other common causes for non-receipt of messages are that the message for that activity and module is disabled by the client (buyer), the account (list of client sites) associated to your profile is not associated to the site for the record in question, or a mail throttling or whitelist policy maintained by your IT/email administrator needs to be adjusted.

Administration of all supplier user accounts is the responsibility of your company’s administrator(s), and our Application Specialists are not authorized to create user accounts. If you believe you require access you should reach out to your administrator to request that an account be created for you. If you have any difficulties contacting that person you can request assistance here.

Depending on the client’s (buyer’s) preference, we generally require these requests be submitted to us by the worker supervisor, or client program management office. You are welcome to submit the request to check if suppliers are authorized to make the request. It should include your name and SAP Fieldglass username, as well as the SAP Fieldglass worker ID, name as it is currently displayed, and name as it should be displayed. The request can be submitted here.

Depending on the job seeker status, if the option is available, you should select Actions and Withdraw to withdraw the record. Once withdrawn, that record will not be counted against the maximum number of submissions for the job posting (if there is one), and if the posting is still in submitted status you will be able to resubmit the job seeker.

When an invitation is released to serve a client (buyer), the option is given to link to an existing account. If linked, any clients you serve will be under a single SAP Fieldglass supplier instance (or company code). Please note that once linked the link cannot be undone. Note also that if not linked during registration, the option to link is no longer be available. There is also user account linking, which allows one to easily switch between user profiles (serving different customers), if your administrator prefers to keep your supplier instances separate. We are happy to provide guidance on these options – contact us here.

From within your SAP Fieldglass account, select the Help (?) icon, then Training Courses. We have a variety of training offerings covering several modules of the application. If you would like to attend a live training with one of our Application Specialists, send an email to fieldglassuniversity@sap.com.

There is a Reporting Overview course available within the Help (?) menu, Training Courses section. Note that from the Analytics menu, All Reports section, there are also several predefined reports available that will suit many basic needs. If none of these fits your requirements you are welcome to contact us here. Please include a description of the desired report, and be prepared to provide a mockup for our Application Specialists to guide you. Please also include a description of the fields (columns) and filter parameters you are looking for.

Certain supplier front and back office processes can be integrated via the SAP Fieldglass suite of standard supplier integration connectors. We will be happy to provide an overview of the offerings and requirements – simply reach out to us here.

Hiring Managers, Permanent Employees of Client Company or Organization

In many corporate environments SAP Fieldglass accounts are configured for single sign on (SSO). We encourage you to reach out to your company’s program office for the URL needed to access the SAP Fieldglass application. If you know that your account is configured for password authentication, on the application sign-in page, click the link Need help signing in? and then select Forgot my password. You will be prompted for your username. You will receive an email to the address on file with a link to reset your password. Check to ensure the email is not marked as spam. If you did not receive the email, or are unsure as to how to contact your program management office, you can request assistance here.

Hiring managers’ accounts are often configured to authenticate via a single sign on (SSO) integration. You may already have an SAP Fieldglass account and simply need to confirm the URL needed to access the application. Your company’s program office will be able to confirm your authentication form (SSO, or password authentication). They will additionally be able to guide you as to the process to follow to gain access to the SAP Fieldglass application, if needed. If you are unsure as to how to contact your company’s program management office, you can request assistance here.

If your invitation has expired we encourage you to reach out to your company’s program management office for a new one to be resent. Oftentimes the contact information will be present in the footer of the invitation itself. If you are unsure as to how to contact your company’s program management office, you can request assistance here.

Sign in (check for a link in the message you received) and navigate to your Work Items list. Click the object ID to be taken to that object directly, and then click the Approvals / Audit Trail tab. This will outline the approval group used for the object, and should confirm your relationship with the record (and why you were selected as the approver). If you are not the correct approver, you should reach out to your company’s program management office. If you are unsure as to how to contact the program management office, you can request assistance here.

This process differs from company to company, and by record type, i.e. contingent worker, SOW worker, and profile worker. To check if you have the appropriate permissions, the best thing to do is to navigate to the record in question to review what actions are possible. Contingent and profile workers can, depending upon user role permissions and company processes, be revised by hiring managers. SOW workers must be revised on the supplier side of the application. For procedural guidance on how to revise a worker record, we would encourage you to reach out to your company’s program management office. If you are unsure as to how to contact that group, you can request assistance here.

The SAP Fieldglass Customer Support team is unable approve or reject items on a user’s behalf, and is unable to add a proxy to your profile. If you plan to be out of the office, you can sign in, click your name, then My Profile. A proxy can be added to act upon the work items you designate during your absence by clicking the Edit option in the Proxies section. If you are already on leave and have work items to act upon, you should reach out to your company’s program management office. If you are unsure as to how to contact that group, you can request assistance here. The program management office may be able to, at their discretion, approve or reject the work item in question via the View All Work Items option in the SAP Fieldglass Admin menu, and/or designate a proxy in your absence.

Error messages during approvals generally relate to remaining spend on a work order or statement of work, or missing associations (cost centers, sites, and/or business units). If unsure as to the cause of an error message, your program management office should be able to quickly identify the reason for the error. You are also welcome to request support from the SAP Fieldglass Customer Support team here. When you submit your case please include the SAP Fieldglass object ID, as well as the exact text of the error message you have encountered.

Sign in and navigate to the Workers list view. Click the worker ID, then the Cost Allocation tab. Select the appropriate cost center(s) and click Change Supervisor. Select the name of the new supervisor, and be sure to select Reassign pending Work Items so that the item pending approval is routed to the new supervisor, then select Update. If the option to Change Supervisor is missing from the Cost Allocation tab, you should reach out to your company’s program management office to update the record. If you are unsure as to how to contact the program management office, you can request assistance here.