Bank Solves Complex Business Problems with SAP Fieldglass VMS

As one of the world’s largest financial institutions, this global company supports approximately 57 million consumer and small business relationships and serves clients in more than 40 countries.

The organization relied on manual, paper-based processes to manage its external labor and services spend. The disparate processes created a lack of holistic visibility of its global external workforce, costly program inefficiencies, and substantial risks related to compliance with corporate and government policies.

Project at-a-glance

The enterprise-wide project with SAP Fieldglass has grown over time through a phased approach:

  • Complex program management with three MSPs and more than $2 billion in spend
  • Large SOW initiative with 13,000+ resources across Costa Rica, Philippines, Japan and India
  • Numerous integrations to improve program efficiency and the user experience


The SAP Fieldglass platform and the supportive MSP programs gave the company demonstrable results, including more than $100M+ in cost savings since inception of the program.

To read full program results:


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