Financial Services Company Creates Fail-Proof Plan for Ongoing External Workforce Success

While headquartered in the United States, one SAP Fieldglass customer in the financial services industry serves consumers, businesses, banks, and governments in more than 200 countries and territories. Several years ago, the company went public and expanded its global footprint significantly. The corporate function was tasked with overseeing the company’s global flexible workforce, made up of thousands of workers in more than 10 countries and accounting for more than $100 million in annual spend. The company turned to SAP Fieldglass to manage its global external workforce program. 

SAP Fieldglass assisted the company in establishing the most cost-effective global procurement program for contingent staffing services, while also mitigating risk and maintaining high standards of quality and service. Since the onset of the project, ultimate success has been defined by how well the external workforce solution addresses seven key areas: strategic partnering, quality, speed, value, simplicity, customer service, governance. These “pillars of success” ensure the company continues to achieve ROI, year after year. 

Some key business outcomes include: 

  • $7.4 million in cost savings since the program’s inception 

  • 84% decrease in time sheet submission-to-approval 

  • 82% of positions are competitively bid 

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