PayPal Implements Global External Workforce Management

When PayPal separated from eBay Inc., it was faced with the task of reassembling its flexible workforce management program. The company engages external workers on a global scale and needed a comprehensive program to mitigate compliance risk and drive cost savings.


SAP Fieldglass was instrumental to helping PayPal restructure its program.

“We’ve had to pull our program apart and put it back together again, and we wouldn’t have been able to do that without the support of the SAP Fieldglass team.”
James Garvin, Global Contingent Workforce Program Manager, PayPal

With the success it’s seen, the organization is now focused on expanding its program to new regions, as well implementing the Statement of Work (SOW) module to help manage project-based services and workers.