Delivering the Next Generation of Intelligent Procurement for Accenture
With a global client base that includes 91 of the Fortune 100 and customers in more than 120 countries, Accenture plc is one of the world’s leading professional services firms. To empower its clients to embrace innovation and drive new value, Accenture must be at the forefront of the digital economy.
- Simplify, standardize, and automate sourcing, purchasing, and payment processes
- Identify inefficiencies, accelerate operations, and increase spend visibility
- Establish procurement as a value-add service and business partner
Pioneering an intelligent approach to procurement
As one of the world’s leading professional services companies in the world, Accenture needed to establish procurement as a value-add to the business. To do this, the company had to harmonize its procurement operations end-to-end and improve spend visibility across different categories, including its SOW-based spend.
Accenture decided to embark on a digital transformation of its procure-to-pay processes based on the SAP Intelligent Spend Management strategy. This would involve digitalizing and automating processes and integrating sourcing, purchasing, and payment solutions across the organization. It would also include delivering insights across spend categories to support better-informed decision-making.
Partnering with SAP using a Customer First approach
Using a Customer First engagement methodology, SAP helped the firm develop an outcome success plan. This addressed obstacles and opportunities, including alignment on governance, communication, and metrics.
With six months on global design and a subsequent implementation, the project team established a single, digital procurement platform based on SAP S/4HANA®. This was integrated with the SAP® Ariba® Buying and Invoicing solution in one of the first and largest instances of guided buying capabilities globally. The team also integrated SAP Fieldglass® solutions within the spend management platform to automate the management of SOW-based services.
Posting procurement as a strategic partner
Accenture has achieved impressive results with its implementation of SAP Solutions. The company has digitalized its procurement operations, reducing manual effort, and accelerating purchase-to-pay turnaround times. With the implementation of a single, global, digital platform, Accenture can deliver end-to-end transaction transparency and real-time reporting, which supports strategic decision-making.
In addition, added guided buying capabilities and robotic process automation, and machine learning can now provide immediate user assistance when needed, thereby simplifying purchasing processes and providing enhanced user experience. As a result of this, Accenture has seen a significant increase in the use of the product and service catalog – up from single digits to 45% – reducing costs by directing buyers to products with contracted prices.
Continuing the journey of intelligent procurement
Accenture remains laser focused on its strategic objectives and continuously strives to find new ways to innovate. Projects currently underway include the worldwide implementation of SAP Fieldglass solutions, following a successful six-month pilot in Japan.
“We really recognize that the journey doesn’t end when the solution is deployed,” says Miller. “Throughout the transformation of our procurement function, we have been looking at different opportunities and adding on multiple components to drive frictionless exchange between our procurement systems.”
With the implementation of a suite of SAP solutions, Accenture now uses one global platform to support all spend management activities. As a result of this transformation, Accenture has also driven greater efficiency, improved collaboration, and enhanced the user experience. Explore more results below.
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