INSURANCE

Sanlam Empowers Contingent Workers with a Total Workforce Management Transformation

Sanlam Life Insurance Limited is a diversified financial services group with operations in 33 African nations and 43 countries globally. Its purpose is to empower generations of customers to be financially confident, secure, and prosperous.

 

SOLUTIONS IMPLEMENTED

SAP Fieldglass Vendor Management Systems (VMS)

SAP SuccessFactors Human Experience Management Suite

Experience Management solutions from SAP and Qualtrics

SAP Analytics Cloud

MAIN GOALS

  • Improve experiences and increase opportunities for contingent workers and full-time employees
  • Attract, hire, develop, and retain top talent to address current and future market needs
  • Foster a diverse, inclusive, and agile workplace where innovation is encouraged
  • Enhance data accuracy, eliminate inconsistencies, and improve analytics and reporting
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THE CHALLENGE

Breaking down barriers to fulfilling and fair contingent workforce experiences

As an industry leader, Sanlam relies on the dedication of its workforce to continually strengthen its business. With a vision of creating a total workforce strategy that would empower both employees and contingent workers, Sanlam decided to digitally transform its human resources department.

Sanlam lacked a view of its total workforce, including contingent workers. External employees make up 28% of the company’s South African workforce, which the company onboarded and managed on an as-needed basis. As a result, multiple disparate data sources made reporting and analytics processes complex and time-consuming for business leaders to make strategic workforce decisions quickly and accurately.

The company hoped the right technology would help create an engaged and agile workforce after eliminating inconsistent employee experiences and limited talent mobility. With centralized HR services, Sanlam envisioned a future where it could eliminate a split in workforce management that treats permanent and contingent employees as separate workforces.

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THE SOLUTION

Enhancing contingent workforce management on a transformed foundation for HR

Sanlam has long chosen SAP solutions to overcome its challenges. This time, the company implemented SAP Fieldglass Vendor Management System (VMS) and SAP SuccessFactors Human Experience Management (HXM) Suite as the foundation for its HR transformation.

Now, Sanlam uses SAP Fieldglass VMS to reduce the time and effort for HR, vendors, and contractors to find, procure, and manage external talent. SAP Fieldglass VMS integrates with the SAP SuccessFactors Employee Central solution, and together, they enable Sanlam to manage its total workforce from a single point of control and tap into total analytics and reporting.

Using SAP Fieldglass VMS, Sanlam can deploy its contingent workforce quickly and consistently throughout the business. With an intuitive tool for external workforce management, the company can effectively manage and oversee the contingent workforce in less time and with less effort, which enables Sanlam to focus on the growth of its business.

At the same time, SAP SuccessFactors HXM Suite provides valuable insight into the skills and competencies of the workforce, enabling Sanlam to target the right employees for reskilling and upskilling that can support the company’s goals. Additional SAP solutions take new and improved workforce experiences a step further, especially for contingent workers.

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THE RESULTS

Providing opportunities without limits to contingent and permanent workers

Sanlam uses SAP solutions to measure the success of its HR transformation – from the perspective of its workforce. The company can now capture feedback from permanent and contingent employees on a continuous basis, and it has found that employees are enjoying their new opportunities for learning and mobility within Sanlam.

The new SAP solutions, including SAP Fieldglass VMS, bring Sanlam’s diversity and inclusion goals within reach. Specifically, greater visibility into the total workforce, as well as transparent reporting capabilities, have empowered the company to set recruitment targets around race, gender, and disability.

The company now has on-demand access to accurate data on its entire workforce, which enables equitable and inclusive data-driven decision-making. For instance, Sanlam’s HR leaders can go as far as creating a report for African women of color with an MBA and five years of experience currently working at the company – and use them as candidates for an open leadership position.

FUTURE OUTLOOK

Expanding an equitable contingent workforce management strategy worldwide

SAP Fieldglass VMS and SAP SuccessFactors solutions are already improving experiences for thousands of employees in South Africa and Namibia. In the future, the company plans to expand its HR transformation to the rest of its workforce around the world, so contingent workers everywhere can experience the benefits of modern and fully digital contingent workforce management.

The company also has plans to further enhance the capabilities of SAP Fieldglass VMS by integrating it with other SAP offerings, such as accounts payable software from SAP Ariba solutions.

How does Sanlam’s external workforce strategy help achieve the company’s goals?

By implementing and integrating software from SAP Fieldglass VMS and SAP SuccessFactors solutions, Sanlam quickly transformed HR and created better experiences and new opportunities for full-time employees and external workers that support the company’s vision for growth.

Resources
Tame the “Wild West” of External Workforce Management

Explore this infographic on the misinformed assumptions and unintended consequences of “Wild West” external workforce management.

Total Workforce Management by SAP

See you can gain visibility into your external workers and employees with the integration of SAP Fieldglass and SAP SuccessFactors solutions in this demo video.

Strategic Workforce Planning in the Age of Labor Shortages

Dive into this new report from Harvard Business Review Analytic Services to explore how you can create an effective workforce strategy fit for the future.

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