Services Procurement Business Process Outsourcing (BPO) Infographic
With nearly 20% of total workforce spend now going to outsourced service providers, many organizations have adopted business process outsourcing (BPO) to help them save money, boost operational efficiency, and focus on their core business.
But it also makes you dependent on the provider, so it’s important to make sure you are getting a high-quality service, turnaround times in line with service level agreements (SLAs), and good value for the money. At the same time, you must carefully manage compliance, security, and other vital considerations to mitigate risk.
Read this infographic and learn how SAP Fieldglass solutions can help you actively manage your BPO providers to drive value and reduce risk.