External Workforce Insights: The Forces Reshaping How Work Gets Done


External Workforce Insights

The forces reshaping how work gets done.

SAP Fieldglass, in collaboration with Oxford Economics, conducted a global research study examining how the external workforce is reshaping how work gets done. The results are clear: the external workforce enables an impressive range of business outcomes.

The results provide an unprecedented view into the ways external talent is sourced, managed, and deployed, and how the external workforce can enable an impressive range of business outcomes in the new global digital economy


Regional reports also available:
Europe full report | Japan executive summary

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44% of workforce spend is on the external workforce

This is nothing short of a transformation, with far-reaching implications for both employers and employees. Learn how you can get better value from your external workforce - the use of both non-payroll workers and contracted services providers - by understanding the forces reshaping how work gets done.


The four forces driving change in the new digital economy
multi-channel workforce

Force One

The multi-channel workforce is on the rise

Companies are using a wide range of channels to engage external workers, and the use of these channels is expected to grow significantly.

Force Two

It's about the core

The external workforce has become essential to core operations – and is increasingly critical to business strategy.

Force Three

Cost is not
the whole story

While controlling costs is still important, it is no longer the principal driver for using an external workforce.


Force Four

Visibility is everything

Executives are generally not well informed about the who, what, where, and when of their external workforce.

The external workforce is now a
key driver of competitive advantage

Our research shows that the external workforce is still not a C-level issue at many companies. That needs to change.
The effective use of the external workforce can be a strategic and competitive differentiator.


Maximize the changing workforce in your industry

No matter what industry you are in.

With 44% of non-payroll spend going to the external workforce, the time to harness the power of your external talent and services providers is now.

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of Pacesetters state that their external workforce enables them to improve their company’s overall financial performance.



External Workforce Insights:
The forces reshaping how work gets done

Learn from the Pacesetters who are leading the pack. 

Around one in ten companies demonstrate markedly superior performance in managing and extracting value from the external workforce.

Download the full report and discover the forces impacting how work gets done.