External Workforce Insights 2018
The forces reshaping how work gets done
SAP Fieldglass, in collaboration with Oxford Economics, conducted a global research study examining how the external workforce is reshaping how work gets done. The results are clear: the external workforce enables an impressive range of business outcomes.
The results provide an unprecedented view into the ways external talent is sourced, managed, and deployed, and how the external workforce can enable an impressive range of business outcomes in the new global digital economy.
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Regional reports also available:
Europe full report | Japan executive summary
44% of workforce spend is on the external workforce
This is nothing short of a transformation, with far-reaching implications for both employers and employees. Learn how you can get better value from your external workforce - the use of both non-payroll workers and contracted services providers - by understanding the forces reshaping how work gets done.
Force One
The multi-channel workforce is on the rise
Companies are using a wide range of channels to engage external workers, and the use of these channels is expected to grow significantly.
Force Two
It's about the core
The external workforce has become essential to core operations—and is increasingly critical to business strategy.
Force Three
Cost is not
the whole story
While controlling costs is still important, it is no longer the principal driver for using an external workforce.
Force Four
Visibility is everything
Executives are generally not well informed about the who, what, where, and when of their external workforce.
Our research shows that the external workforce is still not a C-level issue at many companies. That needs to change.
The effective use of the external workforce can be a strategic and competitive differentiator.
88%
External Workforce Insights 2018:
The forces reshaping how work gets done
Learn from the Pacesetters who are leading the pack.
Around one in ten companies demonstrate markedly superior performance in managing and extracting value from the external workforce.