
How much do you
know about your
invisible workforce?
SAP Fieldglass, in collaboration with Oxford Economics, conducted a global research study examining the increasingly important role of services providers – such as strategy firms, marketing agencies, and IT consultancies – in getting work done. This "invisible workforce" is critical to organizations’ success and a huge amount is spent on these services.
However, services providers are frequently under-managed – preventing organizations from maximizing value and exposing them to risk.
Four key actions
We have distilled the research into four actions you can take to better manage your services providers and drive better ROI.
11% of research participants stand head and shoulders above the rest. These “Pacesetters” outshine others in their:
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Visibility of services providers
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Effective management of services providers
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Competitiveness in a digital world
Learn how Pacesetters stand out from the crowd.
Unlock the true potential of your services providers:
- View services providers as an extension of your workforce.
- Identify the capabilities you will need to succeed in the digital era – and how best to access them.
- Gain visibility into services providers’ quality of work to help you improve ROI.
- Improve cross-functional collaboration in managing services providers.
- Equip your leadership with total workforce visibility to enable better decision-making.
- Gain executive sponsorship for your program to help you drive change.
For more in-depth actionable insights, download the full report.