Account Services

The resources you can rely on to drive your program forward.

Partnering with Global Customers
for the Future of Work

SAP Fieldglass customers gain access to experienced and valuable account services resources. From customer support, to implementation to strategic consulting services that can help you take your program to the next level, we are a true partner to you throughout your external workforce management and services procurement journey.

Customer Support

Our global, 24/7 support team is here to help customers solve their problems. This team is available to an organization's hiring managers, workers, and suppliers.

Reach them via our support portal, phone or chat with them directly in the platform.  For additional help, visit our frequently asked questions page.

We support our customers' power-users with a dedicated Program Management Office (PMO) support team - comprised of more seasoned application specialists who can tackle higher-level program issues.

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Account Services

Each of our enterprise customers has an account services team that serves as their primary point of contact for SAP Fieldglass. This team is responsible for driving continuous program improvements and ensures customer satisfaction.

They get to know your program's goals and help you optimize your use of the platform to drive toward these goals. They regularly knowledge-share across the SAP Fieldglass organization to bring you new ideas for enhancing your program.

Strategic Services

Our strategic services teams provide next-level consulting to help improve our customers' programs and the platform itself. 

This includes:

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Strategic Consulting Services

This team is a resource customers can use to complete assessments of their program and identify broader continuous improvement initiatives. They have cross-industry expertise and know how to best leverage SAP Fieldglass' data. This team is available for onsite visits with customers to complete workshops on topics including program design, sourcing strategies, reporting and business intelligence, and more.

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Solution Consultants

Solution consultants are a specialized group of technical experts that work on addressing our customers' most complex challenges and goals. They also help evolve our platform as new technologies come into play.

Are you ready for the workforce revolution?

Seize the opportunity. Contact SAP Fieldglass to learn more about our external talent management solutions.