Services Procurement Software and SOW Software

SAP Fieldglass
Services Procurement

Managing services doesn’t have to be complex or risky – if you have the right solution. We’ve built it for you.

IDC Whitepaper: Selecting the right services procurement technology application

Download this exclusive IDC whitepaper to learn the top ten considerations when selecting the right services procurement technology application to help manage your external services providers.

Services Procurement: It’s about value, not just price

Companies that excel in procurement can cut costs by negotiating better deals with suppliers. Learn how.

Manage services procurement with one cloud-based solution that maximizes business value

Procurement teams today face many mandates: control costs, streamline processes, mitigate risk, and carry out strategic business objectives.

The SAP Fieldglass Services Procurement solution simplifies how projects with external services providers - from consulting firms to agencies to maintenance crews - are initiated, engaged, managed, and completed. With a single, integrated cloud solutions, you can reduce risk and securely track the who, what, where, why, and how of each assignment. Go beyond controlling costs and maximize the business value of every bit of your services spend.


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Choose a 360° Services Procurement management solution that does it all

Rotate the wheel through the workflow to see all the stages and steps you can accomplish seamlessly with the SAP Fieldglass Services Procurement solution.


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INITIATE service requests with a competitive bidding process that allows you to collaborate on bid criteria with colleagues, expedite approvals for authorized terms and budgets, and then distribute the request for services providers to respond.
Create Service Request: Produce service orders and statements of work from pre-populated templates.
Collaborate & Approve: Communicate easily with internal stakeholders to nail down the details of the request before sending it to vendors.
Distribute Service Request: Send requests to a selected vendor or use robust bidding tools to solicit responses from a list of preferred vendors.
ENGAGE your selected vendor through the negotiation process following a side-by-side evaluation of all responses; then finalize your agreement
Receive Responses: Evaluate responses sent by vendors.
Evaluate & Select Response: Compare key information like cost, duration, location, and number and type of workers for each vendor, side-by-side.
Negotiate & Finalize Agreement: Conduct back-and-forth vendor negotiation using built-in communication tools to reach final agreement.
MANAGE all global services engagements within a single, centralized system; securely onboard workers, track deliverables, validate work, and generate invoices.
Onboard Workers: Automatically kick off onboarding tasks like assigning Security IDs and providing access to systems. Prevent workers who are flagged as ‘do not re-hire’ from being onboarded.
Track Timesheets & Milestones: Approve timesheets, expenses, milestones, and deliverables on a recurring, due date, or price per unit basis.
Validate & Approve Work: Ensure services were performed as expected either from a desktop or remotely with an SAP Fieldglass mobile application.
Track Invoice & Payments: Generate invoice details, approve time worked, and view remittance details.
COMPLETE the workflow with automated offboarding, such as terminating system access and retrieving assets, and give performance feedback on the service provided.
Offboard Workers: Minimize security risks with prompt, automated termination of access to systems and retrieval of assets like laptops.
Close & Evaluate Service: Give performance feedback to vendors on the workers and the services they provided.

99% external workforce visibility

Following an audit, Northwestern Mutual needed to align HR and Procurement with a consistent solution to oversee its total workforce. The two departments partnered in the enlistment of SAP Fieldglass, achieving 99% visibility into its external workforce in three years.

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From a procurement perspective in wins, we were able to address all our initial problems and needs within the first two years – we got controlled access, cost accountability, details into what we were actually buying, and implementation of a centralized enterprise engaging process. People now know where to go with a third party . . .

Adam Barnes
 Assistant Director, Enterprise Vendor Management
 Northwestern Mutual


Over €3.5 million in cost savings

Swisscom needed a robust solution to better manage and engage its growing external workforce. With SAP Fieldglass solutions, Swisscom achieved eye-opening visibility, increased compliance, and an impressive cost savings of over €3.5 million.

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Our aim was to gain a clear view of total spend across procurement and external talent, and to boost visibility and efficiency.

Beat Zurbuchen
  Supply Chain Project Manager

swisscom client

Powering greater visibility and compliance

Utilities companies often rely heavily on non-payroll workers and service providers to respond quickly to environmental events. HydroOne needed one centralized solution and standardized process for greater visibility, control, and compliance. They chose SAP Fieldglass.

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We have full visibility into all our contractors, when they were brought on-board, how long they have been with the company – any type of reporting we need is available to us in a consistent fashion and we’ve got increased granularity on spend . . . 

Ed Petrovacki
  Manager, Sourcing Operations
  Hydro One

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Meeting strict compliance needs

As a federal government agency, the Australian Taxation Office (ATO) must meet strict compliance guidelines related to its flexible workforce. SAP Fieldglass gave them a single point of reference to facilitate its services procurement and external workforce management processes.

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By standardizing and automating our contractor engagement processes, we have achieved greater visibility into spend and supplier performance. The VMS provides a single point of reference that agency hiring managers, suppliers, workers and the Panel Management Team can utilize to facilitate all processes from requisition through to payment.

Peter Walker
  Assistant Commissioner
  IT Commercial Services

customer ATO

Raising the quality of services providers

Allstate set out a mission: Move the business forward with an intentional procurement of talent, skills, and services. This meant not only establishing a single source of truth with SAP Fieldglass, but also an efficient, consistent way to assess the quality of work and services completed – and re-engage only the high performers.

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We are constantly looking for ways to improve the way we manage services providers. For example, we are shifting from managing hours towards managing deliverables, and holding services providers accountable for the quality of the work they deliver

Cynthia Moore
  Sourcing Lead Consultant & Procurement Solutions

Customer allstate

SAP Fieldglass Services Procurement key benefits

With over 18% of all workforce spend on external services providers*, it’s critical to manage their performance to derive maximum benefit to your organization.
Scroll through the many benefits the SAP Fieldglass Services Procurement platform can bring to your organization.

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Explore the many capabilities of a global
services management solution

See all your SOWs in one place

Gather all the relevant information for real-time monitoring and management of a program into one easy-to-use interface.

Have all the details of a SOW at your fingertips

Easily track and manage a SOW with payment line items, milestones, deliverables, and service master rates.

Keep track of services budget and SOW spend

See the progress of a work order with a user-friendly summary dashboard: from securely on-boarding and off-boarding, to managing services spend, to tracking the latest status of approvals and items needed for completion. Ensure a project is on time and on budget.

Watch SAP Fieldglass Solutions demo videos

Register now to view our library of recorded demos, and see our most popular solutions in action, including SAP Fieldglass Contingent Workforce Management and SAP Fieldglass Services Procurement

Experience the SAP Fieldglass Services Procurement difference

SAP Fieldglass has a customer retention rate of 99% because it sets itself apart from the competition. When considering a solution in the market, ask the following questions to understand the difference:


SAP Fieldglass

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Ask the Competition:

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  • +200 existing implementations with Workday and numerous with Oracle
  • Out-of-the-box APIs and tools to integrate end-to-end business process
  • Integrations with vast ecosystem of 3rd-party solutions and partners
  • How many Workday or Oracle implementations have you completed?
  • How does your solution integrate with SAP?
  • How are your solutions integrated beyond having the same user interface design?
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  • Rigorous development, testing, and quality control processes refined by a team of industry experts
  • 20 years of timed releases and continuous innovations
  • What is your development, testing, and quality control process?
  • How often do releases get delayed?
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  • Configuration Manager, an industry-leading self- service tool, allows you to make changes on your own
  • Self-service changes can take effect instantly
  • What is the process for making changes to my instance?
  • How long will I have to wait for a minor change to take effect?
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  • Vigorous product roadmap and most feature-rich solution in the market
  • Leads the industry with innovative cloud solutions for over 20 years
  • Advanced analytics capabilities give you access to real-time data, so you can use pre-made dashboards, build custom reports, and manage KPIs.
  • Mobile apps and built-in communication tools facilitate collaboration
  • Automated tasks track certifications and security identifications of individual workers
  • Different categories of spend, all managed with one solution
  • What features are on your product roadmap?
  • How long have they been there?
  • What are the reporting and analytics capabilities?
  • How can I communicate with resources in the field? Collaborate with colleagues?
  • How does your solution track certifications and security IDs of individual workers?
  • How does your solution handle different categories of spend?
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  • Available in 180 countries
  • Localized to accommodate country and regional differences
  • Tech Support in 21 languages
  • How large is your global footprint?
  • Where is your solution localized by language and regulation?
  • Where are your support teams located?

IDC Whitepaper: Selecting the Right Services Procurement Technology Application

Download this exclusive IDC whitepaper to learn the top ten considerations when selecting the right services procurement technology application to help manage your external services providers.

IDC Top Ten Considerations cover page


SAP Fieldglass ranked as "Market Leader" in Ardent Partners 2020 VMS report

Ardent Partners has positioned SAP® Fieldglass® solutions as a “Market Leader” in the 2020 Vendor Management System (VMS) Technology Advisor report.

Unlock Value from Your External Workforce

Learn how to actively manage your contingent workers and services providers so your business can maximize the ROI from these engagements.

The future of work is here 

Find out how our solution can help companies find, engage, manage, and pay for services providers with ease and efficiency.

Contact SAP Fieldglass

Have questions about SAP Fieldglass Services Procurement? Need more information? Contact SAP Fieldglass to learn more or to schedule a demo of our solutions.