Business Process Outsourcing (BPO)

Actively manage your BPO providers to drive value and reduce risk

 

 

With nearly 20% or total workforce spend now going to outsourced service providers*, many organizations have adopted business process outsourcing (BPO) to help them save money, boost operational efficiency, and focus on their core business. 

But it also makes you dependent on the provider, so it’s important to make sure you are getting a high-quality service, turnaround times in line with service level agreements (SLAs), and good value for the money. At the same time, you must carefully manage compliance, security, and other vital considerations to mitigate risk. 
 

Gain access to the How to Drive More Value and Reduce Risk in BPO e-book

In this new e-book from SAP Fieldglass, you'll discover:

  • Five common BPO use cases and the hidden opportunities within each one.
  • Five tips for achieving total visibility into the people supporting your business functions.
  • How the right solutions can help you reduce risks in compliance and security.

Fill out the short form to gain instant access to the e-book. 

Complete the short form below to get your copy of the SAP Fieldglass e-book How to Drive Value and Reduce Risk in BPO.

Did You Know?

44%

of executives experience digital security breaches with services providers

43%

of executives experience compliance issues with services providers

25%

of executives are highly informed about services providers’ quality of work.

67%

of executives say the external workforce is important in improving the customer experience/client satisfaction.

25%

One in four projects done by services providers is not completed on time or on budget.


 

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