Industry Spotlight: Telecommunications and the Agile Workforce

We’re living in an era of unprecedented technological change, and the telecommunications industry is at the forefront. You might be old enough to remember (or even have owned) one of the first mass-market cell phones – bulky, tethered to a bag and so expensive to use that they were truly for emergencies only. In contrast, you are probably reading this on a tiny computer that also happens to make phone calls – although maybe you’d prefer a text message.

The pace of change is not slowing down any time soon. The companies that will succeed in the future are those who embrace new technologies, while also adapting their business processes to accommodate this rapid transformation. As the telecommunications industry shifts in response to technological advances and evolving consumer demands, its workforce is evolving along with it. Today’s telecom workers are less likely to be climbing poles than to be expert developers.

In a recent post on the rise of the gig economy across the telecom landscape, Betanews writes:

As of 2015, almost 90 percent of U.S. businesses relied on gig workers as part of their workforce. For telecom companies, this model offers financial and operational efficiency, which ultimately frees up time and resources. For skilled telecom experts, the freelance model offers the freedom to work on what they want, when they want, potentially leading to a more dynamic work experience and higher take-home pay (it follows that nearly one in three American workers earn some form of income through independent work).

SAP Fieldglass gig economy

Companies in this industry must embrace the external workforce to engage the best talent, remain flexible and stay ahead of the competition. From outsourced and IT contractors, client services and R&D to corporate and network maintenance, SAP Fieldglass allows organizations to better procure and manage services and diverse flexible talent.

Here’s a great example.

One global telecommunications manufacturer, connecting nearly a quarter of the world’s population through its infrastructure, requires the efforts of thousands of external workers across dozens of countries to support its business. The company initially implemented SAP Fieldglass as a means to provide an end-to-end platform and uniform process to manage its flexible workers. In keeping with their global procurement mission of speed, simplicity, savings and standardization, they partnered closely with the SAP Fieldglass implementation team to design a country-by-country deployment strategy that allowed them to realize rapid results. Today, the company benefits from full visibility into its workforce and streamlined, automated and consistent processes.